Frequently Asked Questions

Yes. Flow POS is a mobile interface for Stripe, so a Stripe account is required to accept payments. You can create a free Stripe account directly from the app during setup, or connect an existing one. Stripe accounts are free to create and there are no monthly fees from Stripe itself - you only pay per transaction when you accept payments.

After you install Flow POS, enter your email to continue or use Sign in with Stripe when available. Existing Flow POS merchants verify with a one-time code. New merchants finish Stripe connection and onboarding, then Flow POS loads the account status, payments, balances, and payout information needed by the app.

If you have an existing verified Stripe account, you can complete Flow POS setup in minutes after installing the app. If you need to create and verify a new Stripe account, the additional time depends on Stripe’s identity verification process, which can be near-instant or take up to a few days depending on your business type and location.

Yes, Stripe requires account verification before you can accept live payments. This is a Stripe requirement for all merchants, not specific to Flow POS. Stripe typically collects your name, address, date of birth, and business information. For most individuals, this process can be completed quickly within the app.

Flow POS supports all the following payment collection methods:

• Tap to Pay - Contactless NFC payments using your phone (no reader hardware needed)
• Card Reader - Chip, tap, or swipe using supported Stripe Terminal Bluetooth, smart terminal, or USB readers
• Manual Card Entry - Type in card details for card-not-present transactions
• Payment Links - Send a URL the customer pays online
• Invoices - Send a professional invoice via email

The specific methods available may depend on your country and Stripe account settings.

Tap to Pay uses your phone’s built-in NFC chip to accept contactless credit cards, debit cards, Apple Pay, and Google Pay - with no extra hardware. Any modern iPhone (iPhone XS or later) or Android phone with NFC hardware should support it. The feature must be enabled in your Stripe account and may not be available in all countries. Check Stripe’s documentation for current country availability.

No. Tap to Pay and manual card entry work without any hardware. If you want to accept chip or magnetic stripe cards using a reader, Flow POS supports selected Stripe Terminal readers, including Bluetooth readers, smart terminals, and USB readers where supported. A reader is entirely optional.

Payout timing is controlled entirely by Stripe - not Flow POS. By default, Stripe pays out on a rolling 2-business-day schedule for most accounts. Your payout schedule may vary based on your account history, business type, and country. You can view your pending and paid balances in Flow POS’s account section.

Flow POS has no monthly subscription. On successful payments, Flow POS charges a 1% app fee plus Stripe’s standard per-transaction fee. There is no Flow POS fee on failed payments. See our Pricing page for full details.

Stripe deducts their processing fee automatically from each successful payment before depositing the remainder to your bank account. Failed or declined transactions are not successful payments. The exact rate depends on the payment method and your country. Visit stripe.com/pricing for the current rates in your region.

Yes. You can install Flow POS on multiple phones or tablets. Since Flow POS reads current payment, balance, payout, invoice, and hosted-link activity from Stripe/Flow POS services, signed-in devices see the same current business activity.

A dedicated in-app disconnect screen is not available yet. You can sign out from Flow POS Settings to clear the merchant session and saved reader preference on that device. For account-level connection changes, use Stripe Dashboard or contact Flow POS support at info@stripeflow.app.

Flow POS does not have an in-app account deletion button. To delete or close your Stripe account, log in at dashboard.stripe.com and use Stripe’s account controls. To clear local Flow POS data on a device, sign out, clear app data, uninstall the app, or delete the app. Flow POS may retain operational records as needed or required. For questions, email info@stripeflow.app.

Yes. Card data is handled by Stripe, which maintains PCI-DSS Level 1 compliance - the highest level in the payment industry. Flow POS reads account, payment, balance, payout, invoice, and hosted-link data from Stripe and may keep operational records needed to run the service, send links or receipts, support you, and troubleshoot issues.

No. Flow POS never stores raw card numbers. When a customer pays by card, the card data is tokenized by Stripe’s SDK and processed entirely within Stripe’s PCI-compliant infrastructure. Flow POS only handles the tokenized reference, not the underlying card data. See our Privacy Policy for full details.